Customer Advisor

This is the job

Job Title: The AA Team

Location: Cheadle

Salary: £24,500

Bonus: Average bonus £4000 per year with potential to exceed based on performance

Contract: Full time – permanent

Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am – 7:15pm and alternate Saturday shifts between 9am – 5:15pm

Want to be part of The Fast and The Curious? Interested in getting involved in The Call Centre of Duty? Take a chance on Game of Phones and apply here, to The AA Team.

If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA.

Interviews are being held from 2nd April - 12th April

Application closing date is 12th April

What will I be doing?

• Supporting our customers in a high-volume contact centre via telephone
• Striving towards sales goals or retaining customers who are coming to the end of their policy.
• Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call.
• Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries.
• Pushing for better by using resources, tools and systems available to offer the best customer outcome.
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.

What will get me there?

• Apply today! No CV? No problem! Fill in the application form and click submit.
• Complete your online Assessment, sent by Arctic Shores. This arrives shortly after submitting application.
• Successful assessment? We will invite you in for an interview and a chance to see our Cheadle Office
• Get the offer! Congratulations, you are hired! Make sure you submit your pre-employment checks and sign your contract!
• Turn up! It’s day 1 of training, you’re about to start the best step in your career.

We’re looking for someone to become:

• A motivator- you’ll be motivated to meet goals and remain determined to achieve
• A socialiser: you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
• A self-starter: you’ll be proactive taking pride and ownership in your work
• A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively