AddressAbout us
Admiral is part of a global business, and we really know how to spread the love! We’ve got you covered with a whole range of insurance products, from motor to pet protection and more. What’s our secret? We’re all about creating a world where customers leave grinning from ear to ear, and our colleagues feel the love too. We’re not just about the 9-5 grind, we’ve got a work culture that’s inclusive and fun. Our aim? Happy customers and even happier colleagues who can’t wait to lend a helping hand.
About the Role
You'll be chatting away on the phone, every day, with our lovely customers, as the first point of contact. You'll use your sales skills to help seal the deal, cross-sell products, and add value onto every call. You'll dazzle customers with your exceptional service, ensuring even the most vulnerable feel heard. Oh, and don't worry, we'll provide the script, so you can stay within the lines and remain compliant. Get ready to be the voice of Admiral!
What we expect from you:
- Can deliver great customer service using clear communication.
- Motivated by money and teamwork as well as being self-motivated.
- A willingness to always learn new things and to progress.
- Resilience.
About your career.
Our amazing colleagues are at the heart of our success – without them, Admiral would not have scaled the heights we have for the last 30 years. That’s why we do everything in our power to make work a happy, fulfilling place to be! We’re all about investing in our colleagues, providing them with the best training and tools to help them be successful in our business.
Our management team is on the ball, delivering top-notch training to help our employees be their best selves. We’re all about investing in our people, and that means they get to enjoy their work, learn new skills and find their perfect career path within our business. Internal growth is just as important to us as a company, as it is to you, and everyone has the chance to shine and succeed.
The Departments.
Customer Value
Our purpose is simple; we add value on every call while delivering industry leading customer service. You’ll deal with a variety of inbound calls from general queries to making amendments to customer policies. You’ll provide the best service to our customers through effective listening and questioning to identify customers’ needs. We then add value by presenting discounts available to our customers and securing additional products to their existing policies.
Customer Loyalty.
You'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge.
