Customer Service Advisor, Housing Repairs (Hybrid)

Title: Customer Service Advisor, Housing Repairs (Hybrid)

Location: Reading

Start Date: ASAP

Pay Rate: £15.28ph PAYE

Contract: 3 - 6 Months

Our client who are one of the leading companies are currently recruiting for a Customer Service Advisorto join their team on a Temporary basis in the central Reading.

Monday to Friday role

Duties:

• First point of contact for all planned and reactive maintenance activity, received by telephone and e-mail.
• Plan PPM work for engineers and sub-contractors
• Dealing with phone calls on various issues from customers
• Deal with all enquiries, correspondence, applications and enforcement and any associated appeal activity within agreed time scales and update and maintain all service-related systems
• With a high degree of attention to detail and by applying the correct policy or statute, log enquiries, make bookings; validate and process applications accurately and appropriately.
• Confidently, impartially, politely and compassionately provide advice, guidance and signposting to customers, partners, and businesses
• Ad hoc administration duties.

Requirements:

• Customer Service Skills
• Understanding of the planning/scheduling maintenance works or similar (desirable)
• An excellent telephone manner.
• Ability to work under pressure and meet tight deadlines.
• Working knowledge of MS Office including Excel and Outlook

If you would like to be considered for this role, please apply online. Thanks @RG

Resourcing Group is acting as an Employment Business in relation to this vacancy.