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SalaryVulnerable Customer Agents
Northern Ireland Electricity Networks (NIE Networks) is the owner of the electricity transmission and distribution networks in Northern Ireland, transporting electricity to 910,000 customers including homes, businesses and farms.
We currently have vacancies for 2 Vulnerable Customer Agents to join our team reporting directly to the Vulnerable Customer Manager. These roles will offer considerable opportunity for the right people to develop and contribute to a critical area of a growing business.
The Customer Service business unit is responsible for providing a professional, responsive service to our customers. The Vulnerable Customer Agents will work closely with colleagues across the business to ensure that NIE Networks are providing additional, compassionate support to customers with varying degrees of difficulties or personal hardship. The role of Customer Service is set to evolve due to the implementation of the Utility Regulator’s Best Practice Framework for Vulnerable Customers. Significant change in the systems and processes which underpin NIE Networks will be critical to enable this evolution to take place.
Completed CV’s and cover letter must be received no later than 11pm on Friday 29th March 2024
For further information, the Role Specification is available to download from NIE Networks website.
Job Type: Full-time
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
Schedule:
- Day shift
- Night shift
- Weekend availability
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Portadown, BT63 5QJ
Reference ID: NIE000421
