Customer Assistance Representative - Gloucester

Overview

We are excited to announce an opportunity for a Customer Assistance Representative to join our team in Gloucester.

About us 

To help understand and find out more about our Flex-E-Rent division of Enterprise, please visit: https://

Salary

• £11.44 p/hour
  

Benefits

• 25 days paid holidays a year + public holidays
• Life Assurance - 3 x Salary
• Short Term Disability
• Stakeholder Pension
• Our ‘promote from within policy’ means you can go as far as your talent will take you

Hours

• 42.5 hours
• Monday - Friday
• 7:30am to 4:30pm

Address

• 38 Ashville Rd, Gloucester GL2 5DA

Training and Development

This role offers fantastic progression opportunities via our in-house training and development program. We encourage all our employees to be the best they can be.... and we reward this commitment with £500 bonuses on completion of each training stage, there are two stages in your initial training. The training program will be around 10 months. As you complete each task on the training roadmap you will mark your completion and you're understanding and competence in that area will be accredited by one of the team. There will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us. Training and development will be ongoing. 

Responsibilities

Responsibilities

• Building customer relationships
• Communication in person, over the phone and via email
• Marketing the business and building long term relationships
• Account Management duties
• Handling customer requests
• Problem solving 
• Working to deadlines
• Administration duties

Qualifications

Qualifications

• Business standard IT skills, including Microsoft Excel & Outlook
• Excellent communication and customer care skills
• A tenacious, enthusiastic, and flexible disposition
• Experience of call handling/customer service
• Ability to manage multiple deadlines in a contact centre environment or similar customer environment
• Ability to work well as part of a team, and also on your own when required