Address
Form of work
SalarySalary
Grade C: £22,214 - £25,138 plus additional weekend shift allowance.
Contractual hours
37
Basis
Full time
Region
Permanent - Full time
Job Type
Administrative
Job reference
R07196
We have a fantastic opportunity for a friendly Customer Service Assistant who has great communication skills to join our amazing Customer Services Team within the University’s Accommodation Services Department. This front-line role supports the 5,500 student residents who come from wide and diverse backgrounds and cultures.
The students who live on campus are generally away from home for the first time and therefore need help and support with the transition, so previous experience of dealing with similar customers would be helpful. An understanding of students and student life challenges is essential to the role. If you enjoy helping people, and being able to make a positive impact on their experience in student accommodation, this is the job for you.
To be successful you will need to have a wide range of administrative experience in customer focussed environments. Experience of Customer Service is also essential, as well as good IT skills and a grasp of Microsoft Office. We are looking for people who will go the extra mile to help and support our student residents.
Where is this role based?
This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.
With inclusivity as a core value, UWE Bristol recognises the power of a truly diverse university community. We support and celebrate the diversity of our staff and students as a key driver for innovation and success, promoting pathways and achievements to inspire and generate confidence and ambition.
In addition to progressive pay rates, we offer a wide range of employee benefits including:
- a generous holiday allowance of 25 days
- up to 12.5 bank holiday/closure days per year
- career average pension schemes available for all staff groups
- access to employee assistance programme
- 1st month free to our Centre for Sport facilities for all new starters
- family friendly policies and wellbeing initiatives
- onsite nursery at our Frenchay Campus
- option to participate in the cycle to work scheme
- access to a wide variety of in-house training courses and development programmes
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community.
We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.
We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol however all appointments are made strictly on individual merit.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
Further information
If you would like an informal discussion about these opportunities, please contact charlotte12.jones@uwe.ac.uk or sara.andrews@uwe.ac.uk.
This is a full time, permanent post working 37 hours per week with the following shift pattern:
Sunday – 11:30 - 19:00
Monday – 11:00 - 19:00
Tuesday – 11:00 - 19:00
Weds – 11:00 - 19:00
Thurs- 11:00 - 19:00
Friday – Off
Saturday – Off
Weekend enhancements are paid in addition to basic pay rate.
UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.
The University’s normal practice is that new appointments will be made at the starting point of the grade.
We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. You must therefore be able to provide your own evidence of your right to work in the UK.
Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.
Please note that UWE does not cover any visa or health surcharge costs.
Advice to applicants
We’d love to hear from you - if you are excited about joining us at UWE please complete our application form as soon as possible.
Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.
Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.
