Customer Assistant

All the details

Customer Assistant - Foods - Heathfield
Start Date: 05/05/2024
End Date: 27/07/2024
Working Pattern
Vacancy 1
Week 1 Mon 08-12, Tue 14-18, Sat 13-17
Week 2 Sun 9am-13, Tue 12-16, Wed 12-16
Vacancy 2
Week 1 Mon 13-17, Wed 08-12, Sat 12-16
Week 2 Sun 12-16, Wed12-16, Fri 13-17
Vacancy 3
Week 1 Tue14-18, Wed 14-18, Sat14-18
Week 2 Sun 10-14, Fri 09-17.30
Please Note: If your application is successful, you will be required to attend a mandatory induction of 2 consecutive days at an Induction Hub store. This Induction Hub store will differ from your Base Store, and therefore you will be required to travel. This will be discussed during your interview.

Proposed Induction Dates: Sunday 05th and Monday 06th of May 10.00-17.00 at Glasgow Argyle Street store
Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

Well give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyones Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.