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Form of work
SalaryThis is an excellent opportunity for a motivated and enthusiastic candidate to work within a vibrant and social Customer Care team. In terms of candidates, we are looking for somebody with excellent communication skills and rapport building skills, with an ability to communicate information in a clear and articulate manner to clients, contractors and colleagues. We are also looking for resilient candidates, ideally experienced in a previous role.
Duties include:
- Resolving new and existing customer issues quickly and efficiently
- To communicate effectively over the telephone with customers
- Respond to any email requests for information within 24 hours of receipt
- To resolve customer complaints arising on a day-to-day basis resulting in the customer remaining satisfied with the service.
- To communicate effectively through the mediums of email and written correspondence with customers, with an objective to swiftly respond to any queries or requests for information wherever necessary
Benefits of the role include:
- Funded professional qualifications and study leave
- Company social events, treats and rewards
- Enhanced maternity/paternity benefits
- Cycle to Work scheme
- 23 days holiday, plus bank holidays, which increase with service length
- Your birthday off
- Workplace pension scheme
- Access to mental health first aiders and a support service
- Casual dress everyday
- Free fresh fruit delivered twice a week
- Company paid team nights out
- Employee of the Month bonus
- Long service awards
- Personal accident cover
- Salary reviews every February
To discuss the role or the other posts that we are recruiting to, please feel free to apply for this role or please contact Owen Brown on from the Recruitment team on .
