Customer Care Advisor

If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!

Joining Brookson, you will gain an excellent knowledge of the industry and business which will enable you to progress your career.

After training there is the option to work in the office each day if that’s your preference, or we have the option for hybrid working which would mean a minimum of 2 days in the office with the rest remote working. The core team hours are 8.00 am - 6.00 pm and we have options for people to work flexibly around their home life.

There is also a requirement to work 1 in 4 Saturdays, but this will be from home with shortened hours of 9am - 1pm

What will you be doing as a Customer Care Advisor?

Our Customer Care Team receives a wide range of enquiries from our valued existing customers on topics such as payslips, expenses, invoices, tax, and more.

As Customer Care Advisor you will take full ownership of any query you receive and ensure the right solution is found for the customer whilst ensuring you provide the best customer service and support for the customer throughout. This in turn will help you to build your knowledge and seek correct advice from the relevant department.

This is not your standard customer service role as you will be expected to provide accurate technical and timely advice to our customer base of contractors. We will of course provide you with the training to be able to do this.

What are the qualities that can help you thrive as a Customer Care Advisor?

• Experience in a phone-based customer service role would be preferred
• Some knowledge of invoicing, expenses, payslips and tax returns would be ideal
• Strong communication and listening skills
• A friendly and empathetic telephone manner
• A positive can-do attitude to ensure the customer receives a positive experience
• Excellent attention to detail

In Return for joining us as a Customer Care Advisor?

Here at Brookson, we want everyone to feel valued and have a sense of belonging. That is why we offer a wide range of benefits plus an internal commitment to all colleagues around communication, engagement, and professional development. The benefits for this role include:

• Basic salary of £23,000
• Hybrid working after training
• 5% company pension contribution after 3 months
• 23 days’ annual leave, plus bank holidays and your Birthday off each year
• Free Financial Advice including Mortgages, Savings, Pensions, and more.
• Wellbeing benefits including discounted gym membership, direct GP access, and an in-house Mental Health First Aid team to name a few.

Next Steps

If you are interested in being considered for this opportunity, please apply with your CV highlighting your relevant skills in relation to the above criteria.

Regardless of the outcome of your application, all candidates will be contacted. If your application is successful, Vicky from our talent team will reach out to you within three working days to guide you through the next steps.