Customer Care Advisor

Description

Customer Care Advisor – Full or Part Time (office based role Knutsford WA16 8RB)
PT Salary – £11.25 an hour + bonus scheme
FT Salary – £21,500 per year + bonus scheme
We have an exciting opportunity available for a keen and enthusiastic individual to join us as an Advisor within our multi-lingual Customer Care Team. You will be working as part of a fast paced and busy company, based in Knutsford, Cheshire. As a growing business, this is an exciting chance to work in a thriving environment, supporting our customers day-to-day over the phone, by email and live chat. Full training provided.
About Suits Me
Suits Me is an award-winning, ethical, and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are a UK award-winning alternative banking solution with financial inclusion and equality of opportunities sitting at the heart of Suits Me.
We are currently within an exciting period of growth. Suits Me operates within both B2B and B2C sectors in the UK and currently working towards European & global expansion.
(B2C) For our account holders, we offer an alternative to traditional banking accounts with a contactless Mastercard debit card, a full range of account features and cashback rewards for consumers and for our business partners, a safe and secure portal to create new accounts for their unbanked workers quickly and easily.
(B2B) Suits Me offers a payment solution providing the UKs only specialised client portal allowing recruiters, employers and unions to open accounts for their employees, candidates and members within minutes!
Providing a safe and secure streamlined solution for business payroll, enabling companies to no longer pay in cash, cheque or into family and friends accounts. Instead, paying using a compliant method, straight into a personal account while helping to safeguard payees and aid in combatting and eliminating modern slavery.
Duties and responsibilities:
* Answering email enquiries via Zendesk
* Answering phone calls and dealing with phone enquiries
* Responding to live chat enquiries
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Skills and experience required:
* Excellent written and verbal communication skills
* A friendly, patient, and positive approach to our customers and work
* Previous experience in customer service
* Computer literate & learns quickly
* Proficient in Microsoft Excel and Word
* Flexible can-do attitude
* Language skills would be an advantage (multi-lingual)