Customer Care Advisor

Job Description

Our client is an outsourcing company based in Banbury. They are looking to acquire the services of a Customer Care Advisor to join their growing team. The ideal candidate will have previous experience working within a Customer Service role and be happy to speak on the telephone.
Job responsibilities:

• Managing and promptly responding to customer queries across various channels to achieve a first-contact resolution whenever possible.
• Handling customer inquiries via telephone, email, and webchat.
• Taking ownership of queries and escalating them through the appropriate channels when necessary to ensure timely resolutions.
• Maintaining accurate records of customer interactions on their accounts, by company policies and procedures.
• Identifying opportunities to enhance processes and improve customer satisfaction.
• Experience of working own case load in line with SLAs
• Demonstrating active listening skills to truly understand and address customer needs.
• Assess and make reasoned decisions on company expenditure regarding instructing third party inspections and repair costs.
• Reinforce in the review and implementation of existing and new policies within the Customer Care Department.
• Visit brokers and dealers with senior management as required.
• Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases.

  
Key skills and experience:

• Previous Customer Service experience related to the role.
• Excellent verbal and written communication skills.
• Problem solving / Critical thinking.
• Energetic & highly organised.
• Methodical & accurate attention to detail.
• Customer-centric focus.
• Able to work both independently and as part of a team.
• Ability to prioritise effectively, multi-task and adapt to changing priorities.
• Experience Working within Financial Services (desirable but not essential).

  
Additional Information:

• Office based, Mon – Fri, 9 AM – 5:30PM
• 28 days holidays plus 3 Bank Holidays (Christmas, Boxing Day and NYD)
• Pension Scheme
• Close-knit team

  
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Monika Zlobinska at 01295 983 575. Alternatively, connect with us on LinkedIn via the following link: https://www.linkedin.com/in/monika-zlobinska-a8040615b/