Customer Service Advisor

Job Title: Customer Service Advisor

Contract Type: Temp - Ongoing

Work Pattern: Mon - Fri

Start Date:Asap

Service Care Solutions are looking for a Customer Service Advisor to join our clients team in Crawley. You will be responsible for providing comprehensive and in depth enquiry service for all customer by delivering the best customer care experience you can.

Job Role -

• Handle resident repair inquiries efficiently, diagnosing issues and documenting repair requests accurately.
• Coordinate repair work orders with contractors, prioritising urgent repairs for timely resolution.
• Communicate empathetically with residents, providing updates on repair statuses and managing expectations.
• Facilitate effective communication between residents and repair teams, ensuring feedback loop for continuous improvement.
• Ensure compliance with regulations, identify process improvements, and contribute to team KPIs for repairs handling efficiency.

Suitable Candidates experience: -

• Experience on working within a customer focused role.
• Experience of responding, handling and resolving challenging customer queries.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk