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Form of work
SalaryAre you passionate about audio equipment and dedicated to delivering top-notch Customer Service? We are looking for an enthusiastic Customer Service Representative to join our dynamic team. If you`re ready to be the friendly face and voice of our company, we want to hear from you!
Why Work With Us?
- Competitive Salary: Up to £25,000
- Comprehensive Benefits:
- Company pension
- Employee discounts
- Free on-site parking
- Work-Life Balance: Monday to Friday schedule
Your Role:
As a Customer Service Representative, you`ll be the first point of contact for our valued customers, ensuring their experience with us is exceptional. Your responsibilities will include:
- Customer Interaction: Promptly and professionally responding to inquiries via phone, email, and chat.
- Product Expertise: Providing detailed information about our products and services.
- Support and Troubleshooting: Assisting customers with product selection and troubleshooting issues.
- Order Management: Efficiently processing orders, returns, and exchanges.
- Record Keeping: Maintaining accurate customer records and handling confidential information with the utmost discretion.
- Team Collaboration: Working closely with our sales and technical support teams to address customer needs.
- Feedback Improvement: Monitoring customer feedback and suggesting improvements to enhance satisfaction.
What We`re Looking For:
- Experience: Previous experience in a Customer Service role.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving: Strong problem-solving abilities and keen attention to detail.
- Technical Proficiency: Proficiency in Microsoft Office Suite and CRM software.
- Team Player: Ability to work independently and as part of a team.
- Personality: A friendly, patient, and professional demeanor.
Requirements:
- Education: GCSE or equivalent (preferred).
- Experience: At least 1 year in Customer Service (preferred).
- Language: English fluency is required.
- Licence: A driving licence is preferred.
Location:
- Work Location: In person at our Didcot office.
- Commute/Relocate: Must reliably commute or plan to relocate before starting work.
If you`re ready to join a company that values dedication, enthusiasm, and a passion for audio equipment, apply now and become a part of our team!
