Address
Form of work
SalarySupply Chain Customer Service Advisor
Responsibilities:
- Be the go-to person for operational teams when they encounter purchasing problems.
- Work with suppliers to resolve these issues to the satisfaction of the operational contact.
- Assist locations in requesting new suppliers.
- Ensure they follow the correct procedures during supplier onboarding.
- Be the go-to person for operational teams when they encounter purchasing problems.
- Work with suppliers to resolve these issues to the satisfaction of the operational contact.
- Communicate with suppliers regarding unit openings and closures.
- Request new accounts for units and confirm with operational teams.
- Help suppliers with PDF invoicing queries.
- Handle complaints promptly by liaising with suppliers.
- Ensure timely responses and resolution.
- Keep the CSL updated with default price levels and other relevant information.
- Add new units and make the necessary changes based on Supply Chain requests.
- Coordinate price level changes with suppliers.
- Address queries related to unit prices.
Skills needed:
- Can handle pressure well and prioritise effectively.
- Takes individual responsibility.
- Passionate about providing excellent Customer Service.
- Excellent at handling customers.
- Analyses and acts on management information.
- Focused on achieving goals.
- Strong verbal and written communication skills.
- Highly motivated and ready for industry changes.
- Thrives in a fast-paced, competitive environment.
