Customer Care Co-Ordinator

As our Customer Service Coordinator, you will be responsible for providing a first-class level of customer service through assisting customers. You will be working within a small team, assisting with the rectification of defects whilst properties are within the warranty period. Liaising with purchasers and sub-contractors to enhance the customer experience under The Customer Journey. You will be organised, extremely helpful, and resourceful, and able to use own initiative. You’ll understand that what you do is important, and impacts on the team, the department, and the wider business. Ensure all calls received into the department are answered professionally and courteously and logged accordingly. Liaise between sub-contractors, sites, and clients to ensure requests are undertaken and completed and to provide administration support for the department.

• Experience of working within a customer focused role.
• Experience of working within the housing industry is essential.
• Ability to generate professional correspondence unaided.
• An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisation skills.
• Attention to detail.
• A commitment to work as required to meet the needs of the business.
• Good working knowledge of excel work and outlook.
• Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills.
• Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations.
• Ability to multitask and work under pressure.
• Team player and supportive of colleagues.
• First point of contact for all complaints and NHBC claims.
• Co-ordinate the receipt and rectification of remedial work following legal completion/ handover.
• Manage Customer Service operative’s diary on a day-to-day basis.
• Consistently and accurately communicate with both customers and sub-contractors alike through to completion of remedial work to the complete satisfaction of the customer.
• Produce accurate and timely job sheets for sub-contractors.
• Chase sub-contractors as appropriate to ensure target dates are met.
• Maintain accurate records of all actions via the IT systems in place.
• Ensure all records are made available for a contra-charge process to be followed.

Job Type: Full-time

Salary: £27,000.00-£32,000.00 per year

Experience:

• customer service: 2 years (preferred)

Work Location: In person