Customer Care Consultant

Working hours between 8am - 8pm, Monday - Saturday.

Hybrid working once fully trained (part time office based, part time working from home).

We are a marketing agency specialising in automotive contact centre solutions. No automotive experience needed.

As a Customer Care Consultant, you will be making contact with customers, on behalf of multiple clients. You will be the face of not only our business, but that of our clients too. With a variety of responsibilities, we are looking for someone to;·

• Make outbound calls generating service bookings or sales leads and appointments for existing customers
• Deliver an exceptional customer experience
• Identifying upsell opportunities, promoting the benefits of additional products and services as appropriate
• Support inbound customers with enquiries and convert into bookings
• Proactively action and respond to leads and enquiries from multiple systems within strict time frames
• Maintain accurate customer and vehicle data
• Accurately record all contacts and information in CRM & DMS
• Achieve and exceed targets
• Conduct client or market surveys in order to obtain information about existing or potential customers
• Adjust sales scripts to better target the needs and interests of specific individuals

Alongside the above responsibilities, the below skills and behaviours are desirable;·

• Great communication skills
• Punctual
• Calm under pressure
• Ability to work in a fast paced environment
• Motivated
• Responsible attitude
• Ability to multitask whilst maintaining a high level of attention to detail
• Open to ideas, suggestions, contributions and feedback

Full training and induction will be provided. (Office based initially for a minimum of 6-8 weeks depending on previous experience, then hybrid)

Full and part time positions available with the flexibility to work around other commitments such as studying and childcare (must be discussed at time of interview).

Starting pay £11.63 per hour with a competitive commission structure

30 days paid holiday + extra days for length of service

Additional benefits;

• Hybrid working (strong internet connection and quiet workplace at home required)
• Additional learning and progression opportunities
• Company pension scheme
• Commission plus additional performance based incentives
• Buy/sell annual leave
• Referral scheme
• Eye care vouchers
• In house training and career progression

Job Types: Full-time, Part-time, Permanent

Pay: From £11.63 per hour

Expected hours: 20 – 40 per week

Schedule:

• Every weekend
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Worcester: reliably commute or plan to relocate before starting work (preferred)

Location:

• Worcester (preferred)

Work Location: In person

Expected start date: 20/06/2024