Customer Care Manager

• Customer Care Manager
• £35,000 - £40,000
• Outskirts of Leeds
• B2C Customers

Client Details

Page Group are delighted to be working with a Leeds based business who specialise in the manufacturing and installation of home based products. They are looking for a Customer Care Manager to support B2C customers with after call and arranging installation of their new products

Description

• Overall responsibility for driving the timely repair or installation of customer products within agreed SLA's
• Work closely with a network of engineers who are responsible for installing and repairing customer products
• Manage engineer availability and allocate engineers to attend installation and repairs within a timely manor
• Drive customer excellence across the Customer Care team during all interactions, and influence the engineers to provide a positive service during interactions
• Identify opportunities to drive improvements across the customer operation that lead to better experiences for customers
• Provide strong coaching and leadership to a team of 11fte through 1-2-1's, training and role modelling
• Work cross functionally with various internal departments to ensure a consistent approach is provided to all customers
• Take ownership of any escalated customer issues in a timely manor wit minimal impact to the customer
• Interpret data based on the Customer Care function and use to create meaningful & positive change where necessary

Profile

• Experience managing a similar Customer Care / Customer Service function
• Customer focused approach
• Strong attention to detail
• Self motivated and organised
• Excellent communication skills

Job Offer

This is an exciting role of Customer Care Manager to join a leading business based in Leeds.

Working Monday to Friday, the business provide excellent benefits including free parking

They have great links across the M1, M62 & M621