Customer Care Manager

Customer Care Manager

• Salary - £30,000 - £32,000 ( Experience Depending )
• Monday - Friday 08:00am - 17:00pm - No Weekends!
• Stafford

Nestled in the heart of Stafford, our client owns a premier motorhome showroom. With a commitment to quality and a passion for travel, they're your gateway to exceptional adventures on the open road. They are seeking a passionate and experienced Customer Care Manager to join their friendly team. 
The role:
Your role involves promoting excellent service across the organization, handling escalated complaints, managing warranty claims, and facilitating on-site communication for exceptional customer experiences. If you're passionate about exceeding customer expectations, apply now to be a key player in delivering outstanding service!
Primary Duties for this Customer Care Manager include: 

• Handle challenging customers referred by the service center manager, coordinating with all departments to gather necessary information before addressing customer concerns.
• Collaborate with the service center manager to develop strategies aimed at preventing recurring issues.
• Work closely with the Process Writer to ensure continuous monitoring and improvement of processes, along with ongoing customer service training to strengthen our market position.
• Participate in on-site events and exhibitions as the representative of the company.
• Adhere to the of Practice.
• Supervise the Complaints Log completion and scan it onto customers' record cards.
• Maintain daily communication with all managers to explore potential enhancements to customer service.
• Provide support to all staff members to ensure customer satisfaction, aiming for my client to be recognized as an industry leader in customer service excellence.

Some of the benefits for this Customer Care Manager vacancy include:

• Career development opportunities
• Life Insurance
• Private medical insurance
• Employee assistance program
• Easter & Christmas celebrations
• Company Awards events
• Mid-year events
• Holiday purchase scheme
• Reward program
• Baked potato Fridays!
• Charity work/volunteering
• Carbon footprint friendly
• Car sharing scheme
• Staff canteen facilities & free refreshments
• Private corporate clothing

If you or someone you know is interested in this Customer Care Manager Vacancy or any other Automotive Jobs in Cheshire or Staffordshire, please contact Jo Panton at Perfect Placement Today!
We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please contact us, we have many Motor Trade Jobs available across the whole of the UK.