Company

Manchester City CouncilSee more

addressAddressVarious
CategoryBanking

Job description

Working Hours: 21 Hours per week

Contract Type: Part-Time, Permanent (x2)

Additional Payments: Casual Car User Allowance

Closing Date: 25 March 2024

 

This role is subject to -

Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.

Driving Licence – The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.

 

Bereavement Services deliver in the region of 3,000 burial and cremation services each year in the Councils five cemeteries and one crematorium. The Customer Care Officer role sits within the Customer Care Team which provides the administrative, financial and customer service function for the service. Bereavement Services actively participates in community engagement, working with community groups so they play a key role in the delivery of the service, in line with the Our Manchester Strategy.

Request

Customer Care Officers are required to understand and keep up to date with Council policies, and legislation and procedures that are specific to the role, to ensure advice and support given to customers is accurate and appropriate. The post holder will provide a sensitive, professional and tactful service to a range of customers, which will include funeral directors and bereaved families.
 
The Customer Care team is required to work with the Infrastructure teams across all cemeteries and the crematorium, to coordinate and communicate tasks ensuring smooth and efficient delivery of the service. 
 
The Customer Care Team are required to work flexibly across all cemetery sites.

Benefits

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.  When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.  To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We ‘own it’ and we’re not afraid to try new things We’re proud and passionate about Manchester A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve. Creating an inclusive team at Manchester City Council  At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve.  We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.    If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing [email protected]. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.      Guaranteed Interview Scheme As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition Accessibility  As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.  We’ve also included some useful tips on how to submit the best application. When you join us  We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.  Other relevant information  Greater Manchester Continuous Service Commitment Who we are - Manchester City Council  Privacy Notice
Refer code: 2976281. Manchester City Council - The previous day - 2024-03-12 18:54

Manchester City Council

Various

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