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SalaryDo you want to help make a difference, then come and join us in the Housing Service. We are looking for a highly organised and motivated individual to join the External Relations team based within Housing Investment.
The team is dedicated to managing customer feedback and customer engagement activities linked to the repairs and planned improvement works carried out and in around council homes.
Your main duties will cover:
- Responsibility for a daily feedback caseload that includes:
- liaising with customers to ensure we understand their complaint and can work to find a resolution within prescribed timescales.
- liaising with contractors and other council teams to investigate the feedback.
- writing written complaint replies and dealing with general enquiries.
- Responsibility for engaging with key stakeholders by telephone, letter, emails, flyers, face to face to keep them informed about the repair, maintenance, and planned improvements of the Council’s housing stock
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Please ensure that you complete and submit your application by midnight on the closing date.
We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
