Customer Care Operations Planner

Job Title:Customer Care Operations Planner
Hours: 37
Type: Temporary Ongoing
Location: Eastleigh, SO50
Start Date: ASAP
Efficiently manage the diaries of Multi-Trade operatives, ensuring accurate work scheduling and administrative functions. Collaborate with the Development Customer Care Team to deliver an exceptional customer experience for those moving into new build homes. Maintain a high level of accuracy and service, providing effective support to internal and external customers for a positive customer journey.
Key Duties and Responsibilities:

• Provide high-quality customer service to internal and external customers through various channels, ensuring compliance with statutory legislation, GDPR, and internal policies.
• Efficiently manage diaries, schedule works, and oversee operative workloads to ensure timely completion of all tasks based on agreed priorities.
• Engage with customers promptly regarding scheduled jobs, follow-ons, and adjusted appointments, aiming to minimize disruption and maintain excellent customer service.
• Proactively identify and report trends, making recommendations for service improvements to the management team.
• Serve appropriate notices when necessary for cost recharging, maintaining accurate and up-to-date records of all associated costs.
• Assist multi-trade operatives in managing their van stock levels and coordinating van maintenance checks.
• Collaborate with suppliers and contractors to organize the delivery of materials and equipment.
• Work closely with colleagues to deliver a seamless service to customers, including covering Customer Care phones during busy periods and conducting end-of-work calls to customers.
• Undertake any additional duties as required and aligned with the role.

If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)