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SalaryOur client is expanding their Customer Care team!. We're looking for passionate individuals to fill a Hybrid Customer Care Specialist role for our Milton Keynes-based client.
As a Customer Care Specialist, you'll have the opportunity to work in a fun and energetic team environment. Here's what you need to know:
Position: Customer Care Specialist
Hours: Monday to Friday, 9 am to 5.30 pm (A mix of working from home and the office)
Salary: Up to £27,000
In this role, you'll be responsible for:
Communicating with customers via telephone, email, and web chat
Developing a deep understanding of our systems, products, and processes to handle a wide range of customer enquiries
Accurately recording and updating customer information for ongoing communication
Making changes to account details, products, and services as requested
Ensuring first contact resolution and helping customers with their immediate needs
Proactively contributing ideas to improve team processes
Here's what we're looking for in the ideal candidate:
Excellent communication skills across various channels
? Ability to thrive in a pressurised environment and effectively manage your time
Friendly and approachable with a customer-centric mindset
Takes ownership of situations and sees them through to the best possible outcome
Demonstrates empathy and builds strong rapport with customers while maintaining boundaries
If this sounds like the perfect role for you, please reach out to me at for more information and to apply
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
