Customer Communication Analyst

Join our Customer Communication Analyst team! Up to £40,000 experience depending, Flexible Location, 09:00 to 17:00, Monday to Friday (Working from Home).

You will:

• Manage end-to-end Customer Communication changes.
• Maintain communication repository and document version control.
• Liaise with stakeholders for clear and compliant communications.
• Ensure adherence to Compliance and Consumer Duty regulations.
• Review and improve document change processes.
• Facilitate effective stakeholder communication and reporting.

You will have:

• Experience in communication or documentation change management, preferably in financial services.
• Understanding regulatory compliance and Consumer Duty, Treating Customer Fairly regulatory knowledge
• Proficiency in Excel and document management systems.
• Ability to work independently and in cross-functional teams.
• Problem-solving mindset and attention to detail.

Join us and make an impact in creating clear and compliant Customer Communications!