Customer Data Coordinator

EKFB is a joint venture that brings together international, market leading expertise from four leading civil engineering and construction companies: Eiffage, Kier, Ferrovial Construction and BAM Nuttall. All four partners have specialist expertise in the design, construction, operation, financing and maintenance of railway networks, including the construction of one of Europe’s latest high speed rail projects. EKFB is committed to improving lives, communities and the engineering and construction industry by providing sustained employment opportunities and being a good neighbour.

We are seeking a Customer Service professional with experience of using a Customer Database and handling enquiries and complaints mainly via email. You will support the Public Response Manager in all aspects of customer response related tasks. Including internal research, the preparation of written responses and monthly reports. Whilst you will be remote-based, you will be expected to attend the office in Milton Keynes one day per week.

This role will be responsible for day to day monitoring of the EKFB complaints and enquiries inbox, including occasionally monitoring the inbox at evenings and weekends.

This position will be required to communicate with external stakeholders via telephone and email and ensure internal KPIs on response time and quality are met. The Customer Data Coordinator will assist with the reporting and tracking of all engagement data and correspondence within CRM whilst regularly communicating with the HS2 Helpdesk to ensure processes are followed and response times are being met.

This role will work closely with the Public Response Manager to prepare reports and updates for the wider team as well as identifying opportunities for improvement. The Customer Data Coordinator will help create written and digital content for external stakeholders, such as drafting enquiry responses lines to take, advance work notifications and newsletters. Building relationships with external stakeholders and project delivery teams is key to this positions success.

EKFB is a joint venture that brings together international, market leading expertise from four leading civil engineering and construction companies: Eiffage, Kier, Ferrovial Construction and BAM Nuttall. All four partners have specialist expertise in the design, construction, operation, financing and maintenance of railway networks, including the construction of one of Europe’s latest high speed rail projects.

EKFB is proud to have been appointed by HS2 to deliver civil engineering works across an 80km section of the new high speed rail link between the Chiltern Tunnel and Long Itchington Wood. Our scope of the works includes 15 viaducts, 5km of green tunnels, 22km of road diversions, 67 overbridges and around 30 million cubic metres of excavation. EKFB is committed to improving lives, communities and the engineering and construction industry by providing sustained employment opportunities and being a good neighbour, protecting the environment and the places we work.

If you would like to be part of our collaborative, enthusiastic and forward-thinking culture, then please apply today.

In return, we’re offering a competitive salary & benefits.

EKFB brings together international, market leading technical expertise. We have an industry leading track record of delivering major infrastructure projects, including Crossrail, the Millau Viaduct, Mersey gateway and the Bretagne-Pays de la Loire High Speed Rail link.

We are committed to, and strongly believe in, inclusiveness and equality of opportunity. Everyone who works with EKFB has a contribution to make; this is why we welcome applications from different backgrounds, experiences and abilities. Our aim is to create an inclusive environment where everyone feels they are able to be themselves. Please contact us if there is any additional support you might require making an application.

Please note your CV may be shared with joint venture partners on this project.
Pre-employment checks:
It’s worth remembering that we’ll undertake the relevant/standard employment checks if you’re successful in the selection process. This includes taking up your references, as well as checking your ID, driving licence (if appropriate) and your right to work in the UK. Some roles may also be subject to further pre-employment checks.
NB. BPSS security clearance will be required (to be undertaken as part of onboarding process)