Customer Engagement Officer

Our client is looking for an Engagement Officer to support in the administration team for their Eye department in the Ashford and Margate area on a temporary to permanent basis. This role is a hybrid role of on-site and home working over a 7-day working week which will include long and short days. There will be the requirement to work weekends. You will expected to be on site up to three times a week.

We are looking for candidates with the ability to prioritise workloads, have excellent customer service and experience with booking appointments for an exciting opportunity for a client of ours on a temp to perm basis. Our client offers hybrid working and overtime rates.

Duties will include:

• Meeting and greeting clients in a professional, welcoming and polite manner
• Directing telephone calls to the relevant person/department, answering general enquiries and being the first point of contact for complaints
• General admin such as sending out appointment letters, responding to emails, ensuring patients have everything they need prior or after their appointment
• Updating database/spreadsheets
• Support the other departments when required
• Update the database to ensure patients are correctly marked whether they attended the appointment
• Produce reports relating to attendance for appointments
• Supplying colleagues with accurate, real time information in a timely manner such as clinic schedules
• Ensure maximum utilisation of clinics by filling empty slots
• Handle enquiries from existing and prospective clientele with compassion and discretion

You will have two years' experience in a customer facing environment and knowledge in the healthcare/medical sector. You will be confident in Microsoft products. You must have the ability to travel between sites.

The hours are between 8am - 8pm, 37.5hrs per week on a rota basis.

Enhancements of 30% for Saturday working and 60% for Sunday working is applied for any weekend working.

The role is subject to Disclosure and Barring Service (DBS) checks. You will also need a full UK licence and access to a vehicle as you will be travelling between Ashford and Margate.

Benefits of joining our Temps team:
Weekly pay on a Friday - smooth payment process
Working with committed and highly experienced recruitment consultant

For more information please contact New Appointments Group on (phone number removed)

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