Customer Engagement Officer - Cmb956E

Customer Engagement Officer - CMB956e

Cumberland Council

Salary: £33,945 - £34,834

Hours: 37 hours per week

Workbase: Carlisle

Contract: 9 months Fixed Term

We have a vacancy in our small team at Library Services for Schools for a highly motivated, creative-thinking individual with excellent communication skills, and the ability to deliver great customer service and continuous customer satisfaction.

You will play an important role in the organisation and delivery of library services to schools, engaging directly with the schools themselves, creating and monitoring service level agreements, co-ordinating our Book Bus visits and communicating with the rest of the team to ensure we’re providing the best mix of services to meet their needs. You will also be actively involved in the marketing and promotion of our services, from looking after our website to taking a prominent role in our social media activity.

If you’re looking for a varied and challenging role, then this could be the right job for you.

What can we offer you!

• Excellent training and development offers
• Flexible working opportunities
• Opportunity to join the Local Government Pension Scheme
• Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
• Various perks and discounts schemes, including money off your phone contract and local gyms
• Competitive rates of pay

Interview information

Closing date: 01 April 2024

Interview date:W/C 15 April 2024

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss.

If you are invited to a virtual interview, this will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.

Safer Recruitment

At Cumberland Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.

Equality, Diversity, and Inclusion

Cumberland Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.