Address
Form of work
SalaryCustomer Experience Advisor (Hybrid)
23,400 Perm
Location: Skipton
Hours: FT 37.5hrs
The Company
Are you passionate about Customer Service? Major Recruitment have teamed up with a leading provider of financial technology solutions tailored to meet the unique needs of businesses in the digital age. With a focus on innovation, security, and efficiency, we empower organizations to optimize their financial operations and drive growth.
The Role
- Develop a thorough understanding of the company's financial products, services, policies, and procedures.
- Handle incoming calls from customers regarding various financial inquiries, including account balances, transaction histories, and account management.
- Assist customers in resolving issues related to account access, transaction disputes, and other banking concerns, ensuring timely and effective resolution.
- Build rapport and establish trust with customers who may feel vulnerable or apprehensive about traditional banking channels.
- Educate customers on available banking products and services tailored to their individual needs, promoting financial stability and empowerment.
- Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the system.
The Candidate
- Ability to empathize with vulnerable individuals and understand their unique needs and concerns.
- Demonstrated compassion and sensitivity when interacting with customers facing challenging circumstances.
- Ability to provide reassurance and support through attentive listening and acknowledgment.
- Awareness of and respect for cultural differences, recognizing that customers may come from diverse backgrounds and have varying needs and preferences.
- Commitment to maintaining confidentiality and safeguarding sensitive information shared by customers.
