Customer Experience Coordinator

Unlock Your Potential as a Customer Experience Coordinator within Sales! Are you ready to embark on a thrilling journey where your knack for exceptional service meets your passion for sales? Join our client and become the driving force behind unforgettable Customer Experiences!
Location: Croydon - Hybrid
Salary: £24,091.40 + Bonus £2,000.00
Start Date: 11th March 2024 - 12 month contract
Hours: 35 hours per week, Monday to Friday 8am – 4pm, 9am – 5pm and 10am – 6pm. These rotate each week. 1 in 3 Saturdays you will be required to work (09:00 - 13:00) with one half day off in the week.
The Adventure Awaits:
Picture yourself as the hero of automotive clients, the guardian of their brand values, and the go-to guru for customers seeking warranty renewals. Your mission? To dazzle every caller with your charm, guide them through their options with finesse, and leave them feeling confident in their decisions.
What You'll Conquer:
- Dive headfirst into a world of inbound calls, armed with your quick wit and product knowledge.
- Keep our systems shipshape by maintaining and updating customer details with laser-like precision.
- Become the master of warranty information, ensuring every entry is as accurate as your aim.
- Seamlessly navigate through Motor Warranty policies like a seasoned explorer, using our high-tech intranet and computer programs.
- Respond to customer queries faster than a speeding bullet, ensuring no message goes unanswered.
Your impressive Toolkit:
- GCSE education or equivalent, including English and Maths.
- Skills worthy of a spreadsheet sorcerer in MS Word & Excel.
- Communication skills that could charm the treads off a tire.
- A basic understanding of FCA regulations (or a willingness to learn).
- The resilience to thrive in the face of challenges, adapting to any situation like a true hero.
What Sets You Apart:
- Previous experience in a warranty department, making you the equivalent of a seasoned veteran in our eyes.
- A basic understanding of automotive manufacturer products, proving you're not just in it for the ride – you know the engine inside and out.
What is on offer?
Our client are not just looking for employees – they are seeking fellow adventurers ready to conquer new horizons. Join their fellowship, and you'll discover a treasure trove of benefits, including:
- Training worthy of a hero's quest, ensuring you're always equipped for the challenges ahead.
- Support for your personal and professional growth, because your journey is our journey.
- A range of benefits including a company pension scheme, competitive annual leave, and discounts on Allianz products.
- A culture of inclusion and diversity, where every voice is heard and celebrated.
Ready to Begin Your Odyssey?
Join our client in shaping the future of Customer Experience! Apply today and embark on the adventure of a lifetime!
For your information
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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