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Form of work
SalaryThe Customer Experience Executive will work hand in hand with their field-based sales colleagues, by providing dedicated hyper care support as part of on-boarding and retention, being the go-to for all service-related topics that ultimately makes the customer journey seamless. Follow a unified approach to customer queries that fall into aftercare, ensuring that a positive customer outcome be utilised to perpetuate a beneficial commercial relationship.
The Executive will embrace query escalation from our “first line of defence” (Contact Centres) so that they can take ownership of any customer dissatisfaction or concern and turn that into a positive Customer Experience, right through to resolution.
The role holder will take accountability (through to resolution) for customer queries that are assigned to them and work very closely with AAH Distribution Centres (DC’s), forming a crucial link between our customer and the AAH network, to understand and quickly resolve service-related issues and queries.
AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good.
By working for AAH, you’ll have access to training and development programmes at all stages of your career through one of our many pathways, whether it’s a step into management, a regional role, or even at our Head office - the opportunities are endless.
Our ability to shape the future of healthcare depends on the passion and hard work of our people. As well as the benefits you would expect; 25 Days Annual Leave, plus bank holiday, pension scheme, company bonus scheme, we also offer:
- Market leading maternity, paternity and adoption leave
- Full support from our employee assistance programme including a health and well-being app
- Shopping Discounts
