Customer Experience Manager

Customer Experience Manager

Could you lead a team to deliver a great Customer Experience? Wanting to work in a dynamic live entertainment venue? If you're looking for a lead role in a varied and exciting hospitality environment then this could be the perfect opportunity for you.

The Ambassadors Woking is seeking a new Customer Experience Managerto lead our Front of House team and promote great service to all our customers across our three Woking venues: the 1300 capacity New Victoria Theatre, the smaller Rhoda McGaw Theatre and our new, state of the art 7 screen Nova Cinema.

The New Victoria Theatre is a number one touring venue presenting a range of live performance throughout the year and with a growing reputation. The Rhoda McGaw is primarily a community theatre presenting a range of local arts alongside a new residency with Italia Conti who moved to Woking in 2022. The Nova Cinema is a new £6.5m development with 900 seats across 7 screens and since opening fully in May 2021 has established itself as one of the most exciting independent commercial cinemas in the UK.

As our new Customer Experience Manageryou'll be responsible for the welcome we offer to our valued guests and the standards of service they receive during their visit, whether they're finding their seat or choosing a drink at one of our beautiful bars. We're looking for you to recognise untapped revenue generating opportunities and maximise our established revenue streams, while ensuring our customers enjoy their visit, and want to return!

Focusing on premium customer service, controlling costs, and maximising our food and beverage revenue, you will be responsible for leading a team of Customer Experience Supervisors and inspiring the Customer Experience Team to achieve our business targets.

The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, hospitality management and delivery, and with the ability to embed high standards while developing new business opportunities. You'll take the lead on commerciality within your department, whilst ensuring all risk compliance is adhered too, with the support of our venue and central teams.

We’re looking for a dynamic, innovative and inspirational team leader, who has experience of working in a commercial environment and a desire to exceed targets while providing exemplary customer service.

For further information on the role, please download a copy of our job description.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.

Closing Date

18-03-2024 at 23:59