Address
Form of work
SalaryPermanent
Full time, 37 hours per week
Closing date: 26th April 2024
Interview Date: 3rd May 2024
Stockport Homes Group is a great place to work! We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.
We’re currently recruiting for a Customer Experience Manager to work across the business to engage with teams to transform our Customer Experience.
Helping to drive forward customer services, you will be responsible for customer service improvements across the organisation. This will include developing mechanisms to identify customer service issues across SHG and work with teams to implement improvement plans. You will also undertake Customer Service Impact assessments on areas of the business and when key changes are made. You will support the Customer Feedback Team to respond to complaints and manage the relationship with the Ombudsman.
To be successful in this role, you will:
- Be very customer focused, with experience of working in a customer focused environment.
- Be creative and can find new solutions
- Have good negotiation skills.
- Have great management skills.
- Have the ability to work with stakeholders in a positive way
It is important to us that we have a diverse workforce, representative of the communities we work in. Equality, diversity and inclusion is important to us and we like to acknowledge that everyone is different. We’re always looking to improve diversity within our teams and across the group, so we would welcome any applications from any underrepresented groups.
This post is on Stockport Homes Limited terms and conditions.
Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.
At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
