Customer Experience Manager

Customer Experience Manager (CEM)

Full time

Salary: up to £34,200

As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies.

We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive progressive and innovative training to help you develop skills that will stand you in good stead for a long and successful career with us.

Working 8am – 6pm Monday to Friday (45 core hours), plus Saturday rota (one in three)

Our Customer Experience Manager is an integral part of the service team. Your role is to ensure we deliver exceptional customer service, standards and processes. You will work closely with the service Manager and the team to help create long-lasting relationships that build the service offering for now and in the future. As part of a busy team, you will be an active team player who is continually focussed on the needs of the customer. Excellent Communication and good IT skills are essential

We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:

· Up to 27 days holidays (based on length of service), plus 8 bank holidays

· Pension scheme

· Life assurance cover

· Employee reward & recognition schemes

· Annual children’s Christmas party & staff party

· Staff discounts

· £1,000 referral scheme reward

· Subsidised prestige car scheme for employees

So, if you are a talented, motivated, customer focused individual looking to work for a prestigious company with strong family values, please apply now.

Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful.

No Agencies

Job Types: Full-time, Permanent

Pay: £31,200.00-£34,200.00 per year

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 10/05/2024
Reference ID: Stock 13
Expected start date: 13/05/2024