Customer Experience Manager With Expertise In Pardot

Customer Experience Manager (with expertise in Pardot)
Are you a dynamic and hands-on CRM specialist with a passion for enhancing digital Customer Experiences? Are you ready to lead our frontline CX team and drive customer retention, satisfaction, and business growth if so and you're seeking an exciting opportunity to make an impact, we want to hear from you!
This role requires competent experience using Pardot so experience using this system previously is required.
Our client is dedicated to revolutionising the way they connect with their valued customers. They are an innovative company which is paving the way with nutrition solutions, recognised by the reviews and multiple awards and certificates they have received.
They are a Remote friendly Company that will value your contributions and offer endless opportunities for your own growth and success.
How will you make an impact?
* Develop and execute a comprehensive CRM strategy, including campaign planning and implementation.
* Identify opportunities to enhance customer engagement, satisfaction, and retention.
* Create and implement personalised email journeys that deliver impactful results and drive engagement.
* Oversee the collection, organisation, and analysis of customer data to gain valuable insights.
* Segment the customer base to tailor marketing and communication efforts for specific customer groups.
* Craft and manage multi-channel communication campaigns (email, social media, etc.) to engage customers and drive conversions.
* Monitor KPIs related to customer engagement, retention, and lifetime value.
* Generate regular reports and provide insights to support data-driven decision-making.
* Evaluate and implement CRM software and tools to enhance customer relationship management.
* Ensure seamless integration with other relevant systems and platforms.
* Collaborate with your line manager to maintain website content and performance optimization.
* Lead and inspire the frontline CX team to deliver exceptional Customer Experiences.
* Coach and guide the team to meet team and company goals.
* Work collaboratively across departments to align with business objectives and support strategic project delivery.
* Assist the CX team in prioritizing daily workload and initiatives to support broader business goals.
* Oversee their Sample Service, ensuring ongoing delivery, upgrades, and improvements.
* Manage the end-to-end process, from planning to analysis.
About You:
* Pardot Experience is ESSENTIAL
* Possess at least 3 years of significant experience in CRM management.
* Proficient in web platforms like Shopify and Salesforce.
* Demonstrated ability to work efficiently in a remote environment, ideally with experience in managing remote teams.
* Highly adaptable, resilient, and able to thrive in a fast-paced environment.
* IT literate across Microsoft 365 platforms, including TEAMS.
* Entrepreneurial mindset with a "can-do" mentality.
* Solution-oriented approach to problem-solving.
This is a fully remote position working from home with your salary sitting between £45,000 - £60,000 dependent upon your experience.