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Form of work
SalaryThe role involves working for a housing group which provide accomodation across a spectrum of needs. As a Customer Experience Manager you will be required to lead and manage a team providing high quality first line customer contact services across all customer facing business functions.
To manage and investigate complex customer complaints across multiple communication channels and manage response times within agreed timescales.
The successful candidate will have experience of managing customer service teams and an understanding of the housing sector.
Hours of work 37.5 hrs per week 8am-5pm Monday to Friday.
