Customer Experience Manager

We're helping our client appoint a Customer Experience Manager to join the business in Milton Keynes on a hybrid basis.
The Customer Experience Manager will be responsible for the successful onboarding of new partnerships and supporting growth initiatives within existing partners, you will be a key part of a dynamic and proactive team. Working closely with Deal teams and Success teams, you will represent the business to impeccable professional standards whilst coordinating and managing internal and external stakeholders to ensure effective delivery of onboarding projects.
In collaboration with new business development counterparts, this role guarantees smooth transitions through every stage of the partner lifecycle, including contributing to early relationship building and incubating new partners through launch phases into BAU.
With a game changer reputation in the insurance industry, this client continues to dominate awards for their Customer Service and as an Employer. They invest ridiculous amounts of time coaching and developing their colleagues whilst living and breathing their 5 key values.
You'll have
* Financial services (D2C and B2B2C) experience
* Understanding of financial services market & regulatory agenda
* Excellent knowledge of the mechanics and requirements behind successful partnership models
* Strong influencing and relationship management experience
* Demonstrable expertise in project management and stakeholder management
* Exceptional communication skills
You'll be
* Commercially astute, logical, resilient, self-motivated, results-focused
* Proactive, enjoy working at pace & thrive in a high performing environment
* Confident driving customer centric initiatives with a 'can-do' mindset
* Curious, able to navigate problems, identify & deliver solutions.
* A creative thinker with strong influencing skills
* A natural communicator with a selfless team-ethic
Company Benefits
* Hybrid role with 2 days per week in the office
* Flexible Working Culture
* Electric Car Leasing Scheme
* Contributory Pension Scheme
* Income Protection, Life Insurance
* Enhanced Maternity / Paternity Leave
This is an exciting opportunity for an experienced Client Relationship Manager, which we expect a significant number of applications. Please apply today with your updated CV.