Customer Experience Specialist

Do you have a genuine passion for providing excellent customer service?
Are you a people-person who would love to work for successful business celebrating their 50th year?
If so, read on….
Job Title: Customer Experience Specialist
Salary: £24,500 per annum, plus 10% company performance bonus
Hours: Full Time, Monday - Friday
Location: Birmingham City Centre
Benefits: 25 days holiday plus bank holidays, Health cash plan, up to 6% matched pension, stunning city centre offices.
Our client, a globally renowned commercial company, are looking for a talented Customer Service Administrator to join their dynamic customer service team in stunning city centre offices. As the voice of the customer this exciting opportunity offers no two days the same! You will be required to provide a first-class Customer Experience to both external and internal customers.
Your key responsibilities will include:
Liaising with customers on all enquiries via email and phone
Support building feedback via Net Promoter score
Input and manage sales orders
Order management
Updating CRM systems and client records
Providing client quotations
Building and maintaining strong relationships with internal and external customers
Other ad hoc dutiesThe successful candidate will ideally have the following skills/experience
Previous experience within a customer service product-based role
Excellent organisation skills
Strong communication skills both written and verbal
Strong IT skillsIf you, or anyone you know, are interested in the above vacancy click apply or contact Sophie on (url removed)
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