AddressThe Role
This role is designed for a candidate who is enthusiastic and passionate about customer service and sales. As a Customer Experience Specialist you will be focusing on engaging with customers, understanding their requirements, offering tailored solutions, and guiding customers through the sales process. You will act as a brand ambassador, representing Chessington Garden Centre with professionalism and integrity, while ensuring customer satisfaction.
This is a full time role, working flexibly on variable hours each week, to suit the business need. This will include weekend work.
The ideal candidate needs
- A genuine passion and dedication for delivering exceptional customer service, ensuring a positive experience that encourages customer loyalty.
- Is outgoing, confident, fun and able to engage with customers in a fun and exciting way.
- Exceptional communication skills to engage with customers effectively, to understand their needs, and convey product/service information persuasively.
- A solid understanding of sales principles and techniques, to help identify opportunities and overcome objections, while maintaining a customer focused approach.
Responsibilities
- Provide expert guidance and recommendations to customers on products or services based on their needs, preferences, and budget.
- Engage with customer via multiple communication channels, to assist them with inquiries, orders, and concerns promptly and effectively.
- Ensure the customer journey is as engaging and enjoyable as possible, whilst making the customers feel valued.
- Develop a deep understanding of our product and service offering, staying up to date on our product range, benefits, pricing, and promotions to ensure you effectively advise customers.
- Assist customers throughout the sales journey, from the initial enquiry to post-purchase support, including order processing and payment assistance.
- Build and maintain strong, trust-based relationships with customers, fostering loyalty and repeat business though personalised service and follow-up.
- Collaborate with sales, marketing, and other departments to ensure a seamless Customer Experience, sharing insights to improve processes and offerings.
Benefits
- Staff discount throughout the store; including restaurant and Farm Shop
- Work life balance
- Company Pension
- Free parking on site
- Employee Assistance Programme
- One day off for your birthday after 2 years service
If you are interested in this role, please complete the application form on the website. We will be in touch if you are short listed. Only shortlisted candidates will be responded to.
