AddressSupply Chain Customer Experience Specialist - Elida Beauty
Work Level – 1C
Job type - Full-time
Location - London Battersea/Liverpool (hybrid working)
Who we are … we are Elida Beauty
Elida Beauty is a very exciting new beauty business within Unilever. We are re-found iconic brands by remixing them for today’s generation, making them even bigger beauty hits than they were first time around.
Our remixes democratize beauty, because we want everyone on the ‘beauty dance floor’ with our top-quality products at a great value.
Driven by our colleague’s creativity, agility and close connection with consumers, customers and suppliers we are able to unleash the true potential of our loved brands with a fresh start. We ‘Re-Found’ them using a start-up mentality that always ‘finds a way’. Our ‘no silos’, one team approach drives both personal and business growth so that together we deliver outcomes that are music to the ears of consumers, customers, colleagues and the planet alike.
Your Role & Key Responsibilities
Key purpose of this role is to ensure customer satisfaction through proactive communication and collaboration. The intent of this role is not to manage day-to-day operations but to monitor and collect insights to influence internal and customer teams to elevate efficiency of the processes with a longer term view. Driving continuous improvement across the e2e network from planning and ordering through to delivery.
In this customer-facing role you'll need to demonstrate your passion for great customer service and collaboration. You will be the key interface with some of our largest Customer accounts, bringing together our Supply Chain and Commercial teams to help build and drive business growth. You will be the voice of the customer within Elida Beauty and the voice of our Supply Chain externally.
As a result you will be key to driving change, informing decision making and implementing improvements based on commercial, relationship and strategic information.
This role is integral to bringing the Supply Chain to the commercial conversation. Communication and planning skills are therefore critical. You will be the person who understands and anticipates where things might go wrong and works to ensure that all key people are aware and taking action.
Key accountabilities:
Responsible for the end-to-end Supply Chain collaboration activities of your key customers being the interface between Elida BeautySupply Chain & Sales Team and the Customers Supply Chain team
Act as a key point of contact and proactively manage and maintain customer relationships
Identify customer needs and expectations.
Focus on improving Elida Beauty service, responsible for Customers OnTime InFull and any other customer Supply Chain KPIs
Coordinate joint forecasting (helping getting the Supply Chain to deliver) .Working with little supervision, analyse data and provide insight to deliver forecast alignment with both the Customers Supply Chain and internal Demand&Commercial Team
Provide Demand planning and Sales team with insight from detailed understanding of customer systems and processes
Accurate delivery of NPD / range revisions / Seasonal activities without any detrimental impact to service or cost to KP or customer
Monitors operating metrics - overseeing that the day to day is running effectively and efficiently with primary focus being on continuous improvement.
Carry out monthly Customer KPIs review
Lead monthly 30/60/90, and any other Supply Chain meetings with the assigned customers
Help deliver business growth through data based opportunity analysis
Drive continuous improvement projects with customers to improve Customer Experience (including OSA On Shelf Availability ), Elida Beauty service and reduce cost to serve
Collaborate with cross-functional stakeholders to ensure business and customer needs are being met
Problem resolution to drive the above
Needs to be:
Proactive with ability to propose innovative ideas
Solution orientated
A great communicator and able to influence others to act
A Team Player
Commercially minded but Supply Chain focused
Understand the nuances between Sales and Supply and be able to communicate effectively to ensure cross-functional alignment
Happy with ambiguity and a driver of change. Able to adapt to changes quickly
Able to work in the detail and take a broader view informed by data
Organised with great prioritisation skills
Experience of FMCG or Retailer is preferred
Resilient
Needs to have:
Customer-centric approach
Stakeholder management skill
Analytical skills
Strong communication skills in English and ability to adapt style to influence stakeholders
A bias for action & passion to find solutions to problems
M/S Office experience including Word, Excel & Power Point
Proficient in the use of Microsoft Excel
Experience relevant to the position.
Proven time management skills
An educational background in sciences or business is preferred
Ability to demonstrate people skills and integrity
Desire to learn
The Elida Beauty Team welcome:
A Performance and growth mindset
A fearless, entrepreneurial mindset
Agility to thrive in a VUCA world
Flexibility to drive change
Transparency, openness & honesty
Passion for diversity & inclusion
A passion for the Beauty & Personal Care World
Join us…
If you want to further unlock your potential and work in an entrepreneurial environment where you will have the autonomy to act like a founder to drive brands and business forward. We will help you to unlock your personal creativity, upskilling and re-skilling you along the way. Together, we will develop leading-edge digital marketing skills and best-in-class teamworking capabilities and be a place of work where you can be yourself every day.
Imagine how good we will feel when we see that our creativity reignites growth in the business because consumers embrace our new ideas.
Better for our consumers, better for the world and better for each of us
The way we manufacture, package and distribute our products will be better for everyone and for the planet. We will bring a new meaning to diversity and inclusion by providing access to beauty products that suit every kind of skin and hair.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Excited about the Role?
Please apply online. Your application will be reviewed against our requirements, and we will be in touch to provide you with an update on the status of your application.
