Customer Feedback Coordinator

Our client, a prominent housing group, is actively seeking a committed Customer Feedback Coordinator. This role is an excellent opportunity for individuals who are passionate about customer service and adept at managing feedback.

Role Overview: Customer Feedback Coordinator

As the Customer Feedback Coordinator, you will serve as the customer’s advocate within the organization. Your primary responsibility will be to engage with customers who wish to share their experiences, ensuring their feedback is heard and acted upon.

Key Responsibilities:

• Document and manage customer complaints and compliments.
• Facilitate communication between the customer and service teams.
• Oversee and track complaint cases, ensuring adherence to the Customer Feedback policy.
• Generate comprehensive reports that highlight lessons learned from complaints and suggest potential service improvements.

Qualifications and Skills:

• Demonstrated experience in a customer-centric environment.
• Exceptional communication, organizational, and prioritization skills.
• Proficiency in Microsoft Office applications and various IT systems.
• Strong problem-solving skills and a solution-focused mindset.

Job Details:

• This is a temporary position until the end of February to cover a handover period.
• The role is 35 hours per week, Monday - Friday.
• The position offers a competitive salary of £15.37 per hour.
• The job location is M21 7QS.

Seize this opportunity to make a significant impact on customers’ lives. Apply today to become our client’s next Customer Feedback Coordinator!

Our client is dedicated to safeguarding and promoting the welfare of children, young people, and adults. This role is subject to a basic DBS check.