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Form of workJob summary
Help drive global project and strategic framework for customer success and growth for Visa DirectSupport the creation of processes, feedback loops, and integrations with GTM strategiesManage agencies to develop scalable customer success toolkits and data dashboards
Job seniority: entry level
Responsibilities
• Drive global project and strategic framework for customer success and growth for Visa Direct• Support the creation of processes, feedback loops, and integrations with GTM strategies• Manage agencies to develop scalable customer success toolkits across priority use cases and segments• Own the project plan detail and ensure stakeholder engagement and clear updates/accountability• Support the Customer Growth lead in piloting toolkits and receiving measurable feedback• Create data dashboards using Visa analytics to analyze client patterns and benchmarking• Select strategic clients per region to engage in benchmarking exercise and growth programs• Use industry trends and competitive analysis to inform best practice and strategies• Become a product expert to train external agencies on capabilities of Visa Direct• Support the overall Sales Enablement team in managing plans and reporting
Requirements
• MBA, relevant graduate degree, or similar academic/professional experience• 3 years or more of post-graduate experience in Customer Success, B2B marketing, GTM, business development, analytics role• Experience in and a passion for payments and fintech• Experience with data and building dashboards/tools• Ability to independently lead and manage projects with multiple work streams• Excellent cross-functional collaboration capabilities• Strong global business acumen and ease of communicating cross-culturally• Passionate about developing go-to-market and growth strategies for a rapidly growing business unit• Superior analytical and problem-solving skills with demonstrated rigor• Self-starter, team-oriented, collaborative, and driven• Top communication skills including oral, writing, and presentation capabilities
Key Skills Needed
• Customer Success• B2B Marketing• GTM• Business Development• Analytics• Payments• Fintech• Data Analysis• Cross-functional Collaboration• Global Business Acumen• Communication• Problem-solving
