Address
Form of work
SalaryJob Title: Customer Host
Reports to: Performance Supervisor/Operations Manager
Location: Truro Bus Station
Main Responsibilities
- To supply a high standard of service to customers visiting the bus station
- To promote our range of tickets and services to generate sales
- To replenish leaflet dispensers with information as required and ensure all publicity is kept up to date
- To administer customer complaints and queries to the standard required and process them to head office on a daily basis
- To assist with the general housekeeping of the bus station to ensure it is clean and welcoming to both internal staff and our external customers
Main Duties
- To receive complaints and respond professionally
- To work with central control supervisors on specific route/individual issues.
- Responding to all customer service requests, which may include lost property, fare/timetable information, ticket sales/refunds and compensation requests.
- Managing visitors arriving at the bus station
Company Responsibilities
- To undertake any additional duties at the request of your line manager, which is deemed to be within your competency
- To adhere to all FirstGroup policies and Procedures
- To undertake any training and development activities at the request of your line manager
- To comply with all Group Injury Prevention policies and support new initiatives
Health and Safety Responsibilities
- To take care of your own safety and the safety of others at all times by complying with the Injury Prevention Principles and with your responsibilities for Health and Safety outlined in UK Bus Health and Safety Policy FG/000 at all times
- To report to your manager or supervisor any injury, collision, dangerous occurrence or a near miss in which you were involved or are aware of having taken place at your place of work, or any concern regarding any health and safety issue
- To carry the Injury Prevent handbook whilst at work and participate in raising safety issues throughout Injury Prevention conversations.
Rewards & Benefits
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Please apply now. We look forward to receiving your application.
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.
