Customer Liaison Officer

Customer Liaison Officer

Full Time, Permanent

(phone number removed) - (phone number removed) per annum

Chesterfield, Derbyshire

Sellick Partnership Ltd are assisting a Housing Association with the recruitment of a Customer Liaison Officer on a permanent basis

Daily duties of the Customer Liaison Officer consists of:

• To support a triage process following contact from customers who report damp and mould in their home, and if determined to be the first person attending to assess the issues and co-ordinate an appropriate response
• To raise works with the appropriate department or escalate for a surveyor to attend where the issues are more complex
• To work closely with the Housing Patch Managers and Officers where broader issues or support needs are identified in the home
• To identify opportunities to shape and influence service improvement across the damp and mould function to achieve the best outcomes for customers

Essential experience of the Customer Liaison Officer:

• Previously worked within Social Housing (Desired)
• Knowledge of social housing management and good practice in terms of tenancy and estate management, and tenant suppor

If you believe that you are well suited towards the role of the Customer Liaison Officer then please apply now or contact Josh Meek at the Sellick Partnership Derby office

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.