Customer Logistics Administrator.

Role: Customer Logistics Administrator

Location: Cardiff

Hours: Monday to Friday – 40 hours per week – 08:30-17:30  

Salary: £30,000

An opportunity has arisen for a Customer Logistics Administrator to join our client’s successful team in Cardiff.

About my client:

My client is a national UK bakery based at the very heart of communities across the UK. As well as making household favourites, their commitment to quality, service and partnership means that many of the UK’s leading supermarkets also trust them with their own-label bakery ranges. They have one of the best safety performance records in the industry & know that the success of their business depends on  having the right people on the team.

Overview of role:

Reporting to the Depot Manager, you will be responsible  ensuring full systems management and reconciliation for customer charging and credit. Working within financial auditing framework accountable for archiving company proof of delivery in addition to the generation of customer service scope site related performance data. Ultimately, you will ensure  customers receive the right orders on time.

Key Accountabilities

• Oversee a full daily driver debrief process in line with Depot Management requirements, verifying that all adjustments are processed accurately.
• Maintain auditable and retrievable POD system, ensuring it complies with company standards.
• Processing, management and escalation of customer service generated collection notes.
• Ensure timely adherence to the credit request process (DMS) and the appropriate escalation levels on cash value credits.
• Support and work within external customer systems, for example Tesco Timms; in line with AB systems such as SAP and B2B.
• Lead the losses reports and analysis function, owning the driver shorts; engaging with drivers and department managers to find root cause of losses.
• Work with Customer Contact Department to resolve complaints/issues within time frames.
• Use POD’s to investigate customer claims through dispute system. 
• Lead the customer partnership agenda, prepare and collate performance data on customer hero lines.
• Support the Site ‘Safety First’ message through active auditing.
• Build and develop effective relationships with other teams both on site and centrally to ensure cross functional working and the optimal performance of the function is achieved

Benefits:

• 33 days holiday (including Bank Holidays)
• Cycle to work scheme
• Mental health support
• Extra Slice (a system where you can get 10% off retailers such as B&Q)
• Up to 10% cash matched pension

What we would like from you:

• Previous supervisory administration experience in a busy FMCG role is desirable.
• Previous experience of SAP is desirable.
• PC literate, including a working ability with excel spreadsheets, PowerPoint, Word, and WMS.
• Educated to GCSE level (min. 5 GCSE grade A*-C or equivalent).
• Ability to build good working relationships with employees.
• Good leadership skills, with a confident, open and honest style of communicating.
• A strong customer focus, always willing to go the extra mile to deliver a good service.
• Self motivated with passion, enthusiasm, tenacity and resilience.
• Lead by example with the ‘Safety First’ message

If interested in this role, please apply below.

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

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