Customer Service Assistant

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”
At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.
For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.
Purpose
Palmer Gardens is a small horticultural focused garden centre where plant quality, great food and excellent Customer Service are our core values. We combine this with training department where young adults with individual needs learn retail, hospitality and life skills which will help them gain meaningful employment.
Essential:
You will have:
Previous experience of working in Retail or a Customer Services environment
People centred in a commercial framework, takes accountability for results
Provides a best in class service to all clients internal and external
Download the Job Description for full details.
Location:
Trowbridge, Wiltshire
Employee Benefits
As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:
25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
2 days paid volunteering leave each year
An enhanced pension scheme after 6 months
Life Assurance at 3 times your annual salary rate
Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)
Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
Join a diverse and inclusive organisation
Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.
In addition;
We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.
If you have accessibility requirements and/or would like further information about the role, please contact: Resourcing@shaw-trust.org.uk
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.