Customer Loyalty Advisor

Are you passionate about providing exceptional customer service? Do you have a genuine interest in helping customers and thrive in a fast-paced environment? Our client is seeking a Customer Loyalty Advisor to join their team in Aylesbury, Buckinghamshire.

As a Customer Loyalty Advisor, you will play a crucial role in ensuring that customers receive the best possible experience. Your responsibilities will include answering customer queries via phone and email, maintaining regular communication with them, and liaising with suppliers for order and product information. Additionally, you will actively contribute to the upkeep of their website, ensuring that it remains up to date with product offerings and information.

Key Responsibilities:

• Deal with incoming customer queries via various platforms: phone, email, and live chat.
• Place orders and handle related queries efficiently.
• Liaise with suppliers to obtain up-to-date information on orders and products for optimal customer satisfaction.
• Update website content regularly to ensure accurate product information.
• Provide support to the sales team in meeting customer requirements.
• Proactively reach out to customers, providing updates and building strong relationships.

Key Requirements:

• Passion for providing exceptional customer service and a genuine desire to help customers.
• Excellent communication skills.
• Positive attitude, helpful demeanour, and ambition to contribute to a thriving business.
• Good IT capability, including proficiency in Excel and Word.
• Confident and determined approach.
• Ability to handle complaints and difficult situations with professionalism and empathy.
• High degree of self-motivation and drive.
• Capacity to work both independently and as part of a team.

What our client offers:

• Competitive salary.
• 20 days annual leave plus bank holidays, with an additional day for each year of service.
• Ability to buy and sell holiday at the beginning of each calendar year.
• Competitive pension plan.
• Sick pay with increased service.
• Discount scheme.
• Free parking.
• Casual dress code.
• Fun work environment.
• Opportunity to think outside the box, make impactful changes, and collaborate with an enthusiastic team.

If you would like to find out more information about this exciting opportunity, please contact Adecco Aylesbury or apply via this job site.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.