Customer Manager

We are a dynamic engineering business working exclusively in the aerospace market for major airlines and manufacturers. We operate workshop and field-based engineers to provide maintenance and repairs to aircraft tooling and equipment across the UK and Europe. Our head office is based in Poole, Dorset and we have additional offices and workshops at key aerospace hubs in the UK.

We are currently looking for a vibrant, driven and focused individual to join our operations team as Customer Manager. This is a key role within the team and will be focused on supporting our internal and external customers with all aspects of repairing customers equipment. You will be working closely with field-based engineering teams and suppliers to ensure works are delivered in a timely manner and customer expectations are met. Focus on process and attention to detail will be a key driver to the success in this role.

As the Customer Manager you will find a variety of different tasks to complete daily. These will include, but are not limited to:

• Coordination of all repair works via our in-house system
• Allocating work to the in-house teams and sub-contractors
• Providing regular updates to customers and suppliers
• Following up on repairs required based on planned maintenance reports
• Ensuring all work is completed in a timely manner
• Updating our asset management system
• Monitoring monthly output to ensure targets met
• General administration tasks needed to support the business

What we are looking for in our candidates:

We value a positive personality and can-do attitude over experience. The ideal candidate will demonstrate a proactive approach to the role and will be committed to delivering excellent customer service

• Ability to work alone and as part of a team
• Excellent planning and organisational ability with an analytical approach to problem solving
• Experienced with IT, demonstrating ability in MS Office - including Email, Outlook, Word and Excel
• Good at communicating with people at all levels
• Additional Information:
• Travel between sites may be a requirement from time to time
• Full clean driving licence
• Must have right to work in the UK

Why work for GSE?

We’re people people. We value you for the unique skills you bring to the team, as well as all the individual things that make you, you. It’s important to us that everyone in our team feels included, valued and appreciated.

We'll provide in depth on-the-job training to all candidates, regardless of experience, and you'll receive ongoing support and coaching.

In addition, we offer:

• 24 days holiday allowance plus bank holidays
• Ongoing training and progression opportunities
• Mental health support package to ensure the ongoing well-being of our employees