Customer Operations Officer (Lending Operations)

We are looking for someone with proven customer service skills, to deliver a high-quality level of service to our customers and stakeholders, with specific responsibility for servicing our Real Estate Finance Customers.

The ideal candidate would provide support, when required, to the core Customer Service team, responsible for our customers’ day-to-day journey.

Could you contribute to, and maintain our high standards for communication and customer service?

If so, we would love to hear from you!

About you

For this role you will need to have the following skills and experience:

• Excellent customer service skills, high productivity level, and knowledge of Real Estate Finance and anti-money laundering regulations.
• Previous experience within the financial services sector, ideally in Real Estate Finance.
• Attention to detail, proven to deliver work to a consistently high level of accuracy.
• Good communication and interpersonal skills, building effective relationships with stakeholders.
• Organised and efficient approach and able to work effectively as part of a team. ​

What we offer ​

• 10% employer pension contributions.
• 10% Profit Share Bonus scheme.
• 30 days’ holiday plus Bank Holidays.
• Sell Holiday scheme.
• 50% of time Work from Home Policy as standard and other flexible working options welcomed.
• Private Medical Insurance (AXA) including optical and dental cover from day one.
• Life Cover at 4x salary from day one
• Income Protection cover
• Interest-free personal loans for various purposes
• Perkbox membership (discounts on shopping, restaurants, cinema, and lots more)
• Enhanced Maternity and Paternity Pay policies
• Free tea, coffee and milk, Christmas and summer parties, a Colleague Forum, a Green Environmental Action Team, numerous opportunities to give back to the community, and more … ​ ​

Diversity and Inclusion ​

Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. ​ We are committed to equal treatment of all colleagues and potential colleagues, including those with criminal records. If you are successful in your application for employment, we will carry out pre-employment screening including use of the Disclosure and Barring Service (DBS). ​

For a full job description, please email [email protected] ​

Thank you