Customer Operations Risk Analyst

Location: Edinburgh or London Offices. – Hybrid Working. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here

Closing Date: 31st March 2024

Salary and benefits : Up to £50k plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

We have an incredible opportunity to join us here at Phoenix Group as a Risk Analyst to join our Annuity Client Services Team within Retirement Solutions.

Who are we?

We want to be the best place that any of our 6,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer our 13 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£310 billion of assets under administration. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

You will provide support to the Client Services team in identifying, assessing and monitoring risks across the Group Risk Universe with a keen eye to improve the control environment. This will include creating high quality reports and management information to be discussed within governance forums.

Working collaboratively across the function you will utilise the Phoenix Group Governance, Reporting and Compliance system to monitor, evidence and report on control performance whilst also providing insightful and accurate reporting. You will openly challenge and make suggestions for improvements on the controls and business processes to enable Stakeholders to make well-informed decisions.

You will drive and support embedding and ongoing management of the risk management framework within the Client Services team. This may include monitoring of policy compliance, business risks and action plan management with robust reporting to support the Retirements Solutions business.

What are we looking for?

• Previous experience of operational risk management in a financial services environment
• Good analytical skills with a keen eye for detail.
• Previous experience of utilising a Governance, Reporting and Compliance system.
A great collaborator with the ability to maintain a variety of relationships across a diverse group of stakeholders. We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us