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SalaryOur client, a leading bank in Belfast are currently seeking to recruit a Customer Operations Specialist to join their team.
Position is initally for 6 months.
Pay rate is £13.00 per hour plus holiday pay.
Job duties:
- Working as part of a team and providing telephone & email support to the branch network, ensuring you meet their Service Level Agreements.
- To have the drive and commitment to continuously improve your performance and the ability to plan and prioritise your workload.
- Provide a high standard of customer service ensuring responses to customers are of the highest quality.
- The capability to use your own initiative, develop solutions and a willingness to take personal responsibility.
- Receiving Feedback and using it to grow and improve as a team member.
The successful candidate should be highly motivated with the capability of working on their own initiative or within a team, excellent communication skills are a must. Team Engagement and innovative thinking is essential for this role.
What you will need:
- Strong customer service ethos
- Excellent telephone manner
- Good organisation skills
- Adaptable and the ability to learn quickly
- Good interpersonal and communication skills
- Proven ability to quickly adapt to new environments and to gain an understanding of new processes, applications and procedures
- Basic knowledge of Microsoft Word, Excel and Outlook an advantage.
Please note:The Minimum Education requirements for entry to AIBNI is 5 passes at GCSE (or equivalent), to include a pass in English and Maths. Confirmation of this will be sought if successful for the role.
What else should you demonstrate?
As part of the selection process, the successful applicant will be expected to demonstrate the competencies reflected below.
Organisational skills - Takes personal responsibility for meeting individual deadlines and works to meet team goals.- Customer Services - Keen to deliver a level of service that often exceeds customer expectations.
- Problem Solving - Ability to deal with difficult situations and conflicting priorities.
- Teamwork & collaboration - Shares in successes and disappointments, plays any part in the team, moving from task to task with no difficulty.
- Communication - Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment.
If you are interested in this exciting position then please either send your CV via the link provided or directly to naomi.mccurrie@stafflinerecruit.com
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