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Form of work
SalaryPertemps are working with a dynamic and innovative manufacturer who are respected in their market for delivering high-quality products to a diverse customer base. With commitment to excellence they have an exciting new opportunity for a Customer Operations Team Leader to join their team and contribute to their continued success.
As Customer Operations Team Leaderyou will play a pivotal role in overseeing a dedicated team of 3 Customer Service Administrators. Reporting directly to the Supply Chain Manager, this hands-on role requires strong leadership skills and a background in order processing. You will be responsible for managing customer enquiries, processing orders and ensuring seamless communication of deliveries between the warehouse & customers.
The Role:
- Lead and supervise a team of 3 Sales and Operations professionals.
- Handle customer inquiries and ensure timely and accurate order processing.
- Maintain effective communication channels between the warehouse and customers to ensure smooth deliveries.
- Build and report team Key Performance Indicators (KPIs).
- Identify areas for improvement in processes and collaborate with management to implement necessary changes to enhance efficiency.
- Foster a positive and collaborative team environment.
The Person:
- Previous leadership experience in a similar customer service / order processing role
- Proven ability to manage and lead a team effectively
- Ability to create and monitor KPIs to drive team performance.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Results-oriented with a focus on continuous improvement.
The Package:
- Monday to Friday, 8.30am - 5pm
- £35,000pa + bonus
- Crawley offices & hybrid working
- Company benefits include: 25 days holiday + bank holiday, increasing after 2 years of service, BUPA healthcare, 4.5% contributory pension, corporate discounts, volunteer day & much much more.
